Shipping policy

At Planet Green Planters, we strive to ensure that your products are delivered in a timely and safe manner. Please review our shipping policy to understand how we manage the delivery of your orders.

1. Shipping Locations

We currently ship to most regions within India. If your location is outside of our delivery zone, we will notify you before processing your order.

2. Shipping Time

Orders are typically processed and shipped within 2-3 business days of receiving the order. Please note:

Delivery Time: Shipping times vary depending on your location. On average, deliveries take between 7 to 14 days after dispatch. In rare cases, deliveries may be delayed due to unforeseen circumstances or external factors.

3. Shipping Charges

Shipping charges will be calculated based on your location and the size of your order. The applicable charges will be displayed at checkout before you finalize your purchase.

4. Order Tracking

Once your order has been dispatched, we will provide a tracking number via email or SMS so you can monitor the delivery status. If you do not receive your tracking information, please contact our customer support team.

5. Failed Deliveries

In case of a failed delivery attempt due to an incorrect address, absence of the recipient, or refusal to accept the order, you may be responsible for additional shipping charges for re-delivery.

6. Damaged or Missing Items

We take care to ensure that your order is delivered in perfect condition. However, if any items are damaged during transit or missing from your package:

Please inspect your package at the time of delivery.
Report any damages or missing items to the delivery person immediately.
Alternatively, you must notify our customer support team within 12 hours of delivery.