Refund Policy

At Planet Green Planters, we are committed to providing high-quality products and exceptional service. Please review our return and refund policy carefully before making a purchase.

1. Return Eligibility

Due to the nature of our products, returns will only be accepted under the following conditions:

Immediate Inspection: Customers must inspect the product upon delivery. If there are any defects or damages, the product must be returned to the delivery person on the spot.
Return Window: If the customer is unable to return the product immediately upon delivery, they have up to 12 hours from the time of delivery to initiate a return by contacting our customer support team.
Condition of Return: The product must be unused, in its original packaging, and in the same condition as when it was delivered.

2. Non-Returnable Items

The following products are not eligible for returns:

Items that have been used or damaged after delivery.
Items that are not in their original packaging or condition.
Custom-made or personalized products.

3. Return Process

To initiate a return within the 12-hour window, please follow these steps:

Step 1: Contact our customer support at [Insert Email/Phone Number] and provide your order details and reason for the return.
Step 2: Our team will guide you through the return process and arrange for the return pickup or direct you to return the item to the delivery person.

4. Refund Policy

Once the returned product is inspected and approved for a refund, we will process your refund. The refund will be credited to your original payment method within 7 Days. Please note that the following conditions apply:

Shipping Charges: Original shipping costs are non-refundable.
Processing Time: Refund processing may take 7-10 business days, depending on your payment provider.

5. Damaged or Defective Products

In the rare case that you receive a damaged or defective product, you must report the issue immediately upon delivery or within the 12-hour return window. We will arrange for a replacement or issue a full refund, including shipping charges, after reviewing the case.